Innago is a user-friendly property management platform that helps landlords and tenants manage the rental process. As a tenant, you can use Innago to pay rent, submit maintenance requests, sign leases, and more.

You'll typically need to provide basic personal information, rental history, employment information, and consent for a background and credit check. Be prepared to upload supporting documents, such as pay stubs or identification. 

Application processing typically takes 24-48 hours. This includes time for your landlord to review your application, process the credit and background checks, and make a decision. 

We charge 3.49% on all credit / debit card transactions. Please keep in mind, ACH fees are $2.

Rent payments can be made through your Turbo Tenant portal. You can pay via ACH bank transfer, credit card, or debit card. You can set up automatic payments to ensure your rent is always paid on time. 

Yes! You can access your payment history directly through your tenant portal on Innago. All of your past rent payments and receipts are available for review at any time. 

To submit a maintenance request, simply log in to your tenant portal on Innago and fill out the request form. Include as much detail as possible so your landlord or property manager can address the issue quickly. 

Your lease agreement is available for you to view and download directly through your Innago portal. If you need to review or make changes to the agreement, contact your landlord. 

Yes! You can update your contact information through your tenant portal at any time. If you have a change of phone number, email, or mailing address, just log in and update your details. 

You can communicate with your landlord directly through the messaging system on your Innago tenant portal to discuss lease renewals or extensions. They will guide you through the process. 

If you’re having trouble accessing your Innago account, try resetting your password using the “Forgot Password” option on the login page. If you continue to have trouble, contact your landlord or Innago support for assistance. 

You can easily contact your landlord or property manager through the messaging system in your Innago portal. Alternatively, your landlord may have provided direct contact information for urgent matters. 

We submit your payment immediately, but your bank may take up to 3-5

business days to display the transaction on your account.

Yes, Innago takes security seriously. They use encrypted technology to ensure your personal and financial information is secure when using their platform. 

If you have any concerns or questions, you can reach out to your landlord or property manager through your Innago portal. They will be happy to assist you with any issues.